Custom Freight

C. Cretors & Company Warranty Information

See below for a summary of C. Cretors standard limited two-year warranty; note that some restrictions may apply. Always contact C. Cretors directly for questions about the warranty on a specific piece of equipment.

C. Cretors warrants to the purchaser of each new CRETORS popcorn machine and related products that we will replace f.o.b. our factory any part which proves to be defective in material or workmanship within two years from the date of purchase providing such part is returned to C. Cretors & Company, transportation charges prepaid. This warranty does not apply to a part damaged by accident, abuse, misapplication or misuse, nor can we honor any claim for repairs or service unless previously authorized by us. This warranty gives you specific legal rights and you may have other rights which vary from state to state.

1. With all new machines comes a factory registration card, which must be filled out when the machine is installed and returned to CRETORS for the warranty to be in effect.
2. If it is a replacement part that has failed, the date of installation and invoice number is needed. (It is also a good way to keep track of your service accounts and help us track potential problems.)
3. If you prefer to have credit issued instead of a replacement sent, the defective part must be received at the factory before the credit will be issued. (The short paying of invoices is not allowed.)
4. Before returning any part to the factory, you must call and obtain a RETURN MATERIAL AUTHORIZATION (RMA) #. This will assist in tracking your return and allow us to process it more efficiently.
5. Perishable goods are non-returnable.